Effective Date: 8/20/24

Cultural Hair Lounge (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information, including our practices for communicating via text messages, in accordance with the guidelines of the Cellular Telecommunications and Internet Association (CTIA) and applicable privacy laws.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, mailing address, and payment information when you book an appointment, make a purchase, or communicate with us.
• Communication Preferences: We may collect your preferences for receiving communications, including text messages, phone calls, and emails.
• Technical Information: We may collect information such as your IP address, browser type, and operating system when you visit our website or interact with our online services.
• Usage Information: We track how you use our services, such as pages visited, time spent on our website, and services booked.

2. How We Use Your Information

We use your information to:

• Provide and Manage Services: Schedule appointments, confirm bookings, and send reminders through text messages, emails, or phone calls.
• Payment Processing: Process payments and send receipts or other transactional communications.
• Customer Support: Address customer inquiries and resolve issues through your preferred communication method.
• Promotional Communications: With your consent, send promotional offers, updates, and newsletters via text message or email.
• Service Improvements: Analyze your interactions with our services to improve our website, services, and customer experience.
• Legal Compliance: Comply with legal obligations and protect our rights.

3. Text Messaging Practices

By providing your phone number, you consent to receive text messages from us for the following purposes:

• Appointment Reminders: We may send you text messages to remind you of upcoming appointments.
• Communication: We may send you text messages prior to your appointment to clarify a service needed. We may send you a text message after your appointment to ensure you are still satisfied with your service.
• Promotional Offers: With your consent, we may send promotional offers, discounts, and other marketing communications via text.
• Service Updates: You may receive texts regarding changes to your appointments, service availability, or other important updates.

Opting Out: You can opt out of receiving promotional text messages at any time by replying “STOP” to any text message you receive from us. Opting out of promotional messages will not affect your ability to receive transactional texts (e.g., appointment reminders).

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, and marketing agencies. These parties are obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights and Choices

You have the right to:

• Access and Update: Access and update your personal information by contacting us directly.
• Opt-Out: Opt out of receiving promotional communications by following the unsubscribe instructions provided in those communications or replying “STOP” to promotional text messages.
• Request Deletion: Request the deletion of your personal information, subject to certain legal obligations.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Cultural Hair Lounge
320 Ft. Duquesne Blvd. Suite 160

Pittsburgh, PA

Email: culturalsowner@gmail.com

Phone: 412-391-1717